REFUND POLICY
Last Updated: July 2026
Thank you for using the platform operated under the names "Ambigo Business" and
"Ambigo All in One" (collectively referred to as the "Platform"), owned and managed by
Ambigo Payment Solution Private Limited [CIN no. U66190DL2024PTC438915]. We strive to
provide excellent service and ensure customer satisfaction. This refund policy outlines the
terms and conditions regarding refunds for all transactions, mobile recharges, utility
payments, and product orders made through the Platform.
1. ELIGIBILITY FOR REFUNDS
1.1 The Company will provide refunds only in the following specific case:
- If a mobile recharge, utility payment, domestic money transfer, AePS transaction,
digital gold, or other service transaction fails due to technical issues or system errors
on our Platform, and the amount has been debited from the User's balance without
successful delivery of the service.
1.2 Refund requests for failed transactions must be reported by the User within 48 hours
from the date and time of the failed transaction.
1.3 Digital Gold Transaction Exception: Please note that once an order for gold purchase or
sale has been confirmed by the Customer/User on the Platform, refunds, modifications, or
cancellations are strictly not possible. All digital gold orders are final and binding upon
customer confirmation.
1.4 Product Refunds: Any return, replacement, or refund requests for physical products,
hardware devices (such as MicroATM machines, biometric scanners, etc.), or any other items
purchased through the Platform shall be processed strictly as per the internal rules and
verification policies of the Company. The Company reserves the sole right to approve or
reject product refund claims based on its assessment.
2. REFUND REQUEST PROCESS
2.1 To request a refund for a failed transaction, the User must contact our customer support
team within 48 hours from the exact date and time of the failed transaction.
2.2 The User must provide the following authentic details to initiate the tracking:
- a) Transaction ID or unique reference number.
- b) Mobile number or Customer ID for which the recharge/payment was intended.
- c) Date and time of the transaction.
- d) Reason for the refund request along with relevant screenshots (if any).
2.3 Refund requests can be submitted by contacting our customer support via our registered
emails or phone number. Official contact details are listed at the bottom of this policy and
are available on our website (www.ambigo.net).
3. REFUND PROCESSING AND TIMELINES
3.1 The Company will review the refund request and verify the transaction logs with banking
partners/service facilitators within 7 working days of receiving the official request.
3.2 If the refund request for a failed transaction is validated and approved, the refund
amount will be credited back to the User's official Platform Wallet balance within 3-5
working days.
3.3 The refunded amount credited to the wallet can be utilized for future mobile recharges,
utility bill payments, or any other allowed services available on the Platform.
4. REFUND EXCEPTIONS AND STRICTURES
4.1 The Company will NOT provide refunds or reversals for transactions that fail, or are
delivered to the wrong beneficiary, due to errors in user inputs. This includes entering
incorrect mobile numbers, wrong bank account numbers, incorrect IFSC codes, or any other
user-related typographical errors.
4.2 The Company will not entertain, review, or process any refund requests made after the
specified 48-hour timeframe from the execution of the failed transaction.
4.3 Wallet Balance Non-Withdrawable: The Customer/User is strictly not allowed to
withdraw or transfer cash back to a bank account for funds that were voluntarily
added/topped up into the Platform Wallet. The wallet balance can only be utilized for
rendering Utility Payments, Recharges, and other statutory financial services authorized on
the Platform.
5. CHANGES TO THE REFUND POLICY
5.1 The Company reserves the right to modify, alter, or update this refund policy at any time,
with or without prior notice. Any changes to the policy will be effective immediately upon
being posted on our official website or applications.
5.2 It is the User's absolute responsibility to review this refund policy periodically to stay
informed about any updates, legal amendments, or operational changes.
CUSTOMER SUPPORT & HELPLINE CONTACT
If you have any questions, unresolved complaints, or concerns regarding our transaction
settlement or refund policy, please reach out to our dedicated support and compliance
team:
- Official Website: www.ambigo.net
- Support & Help Email: support@ambigo.net
- KYC & Backup Email: airdexpay@gmail.com
- Corporate Email: ambigoindia@gmail.com
- Contact / Helpline Number: +91-8871576710
- Grievance Officer: B. Nayak
