TERMS AND CONDITIONS / TERMS OF USE

TERMS AND CONDITIONS / TERMS OF USE

Last Updated: July 2026

The electronic platforms, comprising the mobile applications and/or website, known as "Ambigo Business", "Ambigo All in One", and the official website, referred to as the "Platform" or "Ambigo Payment Platform" or "Ambigo Payment Solution," are owned and operated by Ambigo Payment Solution Private Limited CIN no. U66190DL2024PTC438915, a company incorporated under the Companies Act, 2013.

These Terms of Use apply to the access and use of the Platform. By accessing or using the Ambigo Payment Platform, or utilizing any of the Services provided through the Platform, or clicking “I agree” to these Terms of Use, You are acknowledging and agreeing to abide by all the terms and conditions stated in this Terms of Use (the “Terms/Terms of Use”), in addition to our Privacy Policy and Refund Policy available on our official platform.

The Company reserves the right to change, add, remove, or modify the Ambigo Payment Platform, the Service, these Terms, Privacy Policy, Refund policy or any content or part thereof, at any time, with or without notice, in its sole discretion. The Company may (but it doesn’t assume any such obligation) provide you a notification of any such change, add, remove, or modify. You shall regularly and periodically check these Terms, Privacy Policy, and Refund Policy before you make any transaction on the Platform. The Company shall have no liability or responsibility whatsoever due to any such changes, additions, removals, or modifications.

DEFINITIONS

• “Agreement” shall mean and include terms of this Terms of Use, all its schedules, amendments thereto made from time to time and all related documents in connection with the transactions contemplated herein.
• “Applicable Law” includes all applicable Indian statutes, enactments, acts of the state legislature or parliament, laws, ordinances, rules, bye-laws, regulations, notifications, guidelines, directions, directives and orders of any governmental authority, statutory authority, board, recognized stock exchange, as may be applicable.
• “Users” or “Service Provider” shall mean individuals, including all bodies corporate, partnerships, limited liability partnerships, etc., who are availing services, either as a consumer or service provider, through Ambigo Payment Platform.
• “Sub-Users” shall mean individuals and / or entities appointed / employed by the User who are either availing the service for consumption or on whose premises / outlets the services shall be disbursed to the Customers as the case may be, for and on behalf of the Service Providers, to facilitate completion of transactions initiated by such Customers, through the User and do not have an existing direct relationship with the Company for the provision of any services.
• "Company", "Ourselves", "Us", and "We" all refer to Ambigo Payment Solution Private Limited, including its successors and assigns.
• "User", "You", and "Your" refer to any person who uses the Platform or Services, including successors, heirs, receivers, and permitted assigns.
• "Party" refers to either You or Us, and "Parties" refers to You and Us collectively, as required by the context
• “Chargebacks” shall mean and include reversal of any transaction made by Service Provider’s customer inter alia, on account of, including but not limited to:
  
  
  1. any alleged forgery of his or her card or other details
  2. any charge/debit made on a card that has been listed as a hot listed card or otherwise listed on the card association warning bulletins
  3. duplicate processing of the transaction
  4. any amount required to be refunded due to, denial of transaction by the User/valid card holder as wrongly charged payment/ extra payments and/or due to the fraudulent use/misuse of the personal and financial information of the Service Provider’s customer by any unauthorized person and/or any other reason as required/approved by the concerned banks, as the case may be
• “Code of Conduct” shall mean and include the minimum requirements that need to be adhered by the User prior to undertaking any Services under this Agreement.
• “Confidential Information” means and includes the Intellectual Property and any and all business, technical and financial information of Ambigo Payment Solution or of any of its affiliates that is related to any of the arrangements contemplated in this Agreement or any other agreement in which this Agreement is incorporated by reference or otherwise disclosed by the Company to the User. This includes details related to financial operations, specifications, models, merchant lists, compensation/commission/service charges payable, and materials traditionally treated as confidential.
• “Customer(s)” shall mean individuals, including all body corporate, partnerships, limited liability partnerships, who are availing services, rendered by the User including banks through the User using Ambigo Payment Platform.
• “Intellectual Property” shall mean all intellectual property used for the purpose of or in association with or in relation to the performance of this Agreement, including software codes, program, logos, trademarks, trade names, graphics, images, and inventions.
• “Service Charge” shall mean the charges paid by the Customer or User for the services rendered by the Company in terms of this Agreement.
• “Service Facilitator” shall mean any entity, including banks, banking business correspondents with which the Company has, directly or indirectly, executed an agreement for facilitating Transactions between Ambigo Payment Solution and its customers/Users.
• “Software” shall include custom-built software that is owned by the Company, or software that has been licensed from third-party suppliers by the Company.
• “Transactions” shall mean and include transactions taking place between the Company and User or User and its customers including, but not limited to, Aadhaar Enabled Payment System (AePS), Domestic Money Transfer (DMT), Bharat Bill Payment System (BBPS), utility bill payments, mobile & DTH recharge, and other services of a like nature provided through the Platform.

1. ABOUT THE PLATFORM

The Ambigo Payment Platform is an online platform that provides services to the Users. These services include for the purpose of receiving and/or delivering small value remittances through Aadhaar based payments (AePS) or through any other payment instruments that may be mutually allowed from time to time as per applicable regulatory guidelines, utility payment services to the User or other services as may be allowed and subject to such conditions as may be prescribed by the Platform.

The User agrees to undertake and perform the roles, responsibilities, operations, duties and functions specified in respect of Services under this Agreement. The Company reserves the right to change / vary the Services by advising the same to the User in writing and upon such advice, such amended Services shall become effective.

2. CONDITIONS FOR USER PLATFORM ACCOUNT

2.1 Before using the Platform or Services and creating a User's Platform Account, you must meet certain Eligibility Criteria, including being at least 18 years old and legally competent to form a binding contract in India, having full legal capacity and authority to enter into these Terms, not having been suspended or removed from using the Services or Platform, being an Indian citizen and a resident of India as defined by the Citizenship Act, 1955 and the Foreign Exchange Management Act, 1999, and physically situated in India during your use of the Platform or Services. Failure to meet these criteria means you cannot use the Platform or Services.

2.2 If you reside outside of India, or are physically situated in a restricted jurisdiction, you are not permitted to use the Platform or Services. Further, you also confirm that you are not prohibited to use the services of the Platform as per the law in force in India.

2.3 You / User affirms to comply with RBI Guidelines and other applicable regulations and basis these representations and the affirmations given by the User about it having the requisite capability to provide the services further and to carry out various other activities as mutually agreed to between the Parties, the User is desirous of availing and/or facilitating the sale of services of the Company.

2.4 If you breach any of the above clauses, the Platform may restrict or terminate your access to the Platform or Services. You are responsible for ensuring compliance with these obligations and applicable laws. You may only have one User's Platform Account at a time and must provide current, truthful, authentic, complete, and accurate information to create your account. You may delete your account at any time, but the Platform may retain your information for compliance with applicable laws and law enforcement cooperation.

2.5 You are responsible for maintaining the confidentiality and security of your User's Platform Account and password, and for restricting access to your account and device. The Platform is not liable for any unauthorized use of your account. Transactions initiated or authorized from your account are deemed to be authorized by you and the Platform is not liable for any such transactions.

2.6 There may be different conditions and requirements for availing the services over the platform including but not limited to mandatory KYC for User/Sub-User and other documents and information to be collected from the Customers for enabling the services. You agree to provide the correct and accurate information for using the Platform.

3. PAYMENT MECHANISM

3.1 Parties hereby agree and acknowledge that all payments and settlements between the parties shall be made in accordance with the schedule of charges as agreed between both the parties.

3.2 The User acknowledges that the structure of this schedule of charges fluctuates from time to time due to change in market conditions. The Platform will keep User informed of the change or amendment in the schedule of charges and may at its sole discretion, update this schedule from time to time after informing the User on the Platform account of the User.

3.3 If the User/Customer cancels or disputes or rejects a transaction processed on the Platform for which the Company has already paid the User a fee/commission/bonus/discount based on the transaction, the Platform shall inform the User to provide supporting documents, if required. Thereafter the Company shall deduct the amount of the disputed fee/commission/bonus/discount from the customer wallet balance or next payment due. In the event that there is no subsequent fee/commission/bonus/discount due to the User, the Company will send to the User, an invoice for the disputed amount with supporting documents and the User shall be liable to pay such fee in the subsequent calendar month or invoice whichever is applicable.

4. SETTLEMENT

The payment mechanism for settlement of the fee payable by the User or the Company as applicable shall be as follows:

4.1 The Company shall make available to the User a report in electronic form setting forth the following information relating to each Transaction: The Transaction amount, date and time of the Transaction etc. The Report shall be made available to the User via an online portal or over the application. The format and controls on the portal and process will be as provided by the Company and as updated from time to time.

4.2 The User shall maintain sufficient balance on Platform Wallet so as to enable each Transaction to be carried out smoothly. The Company reserves the right to decline any Transactions done over and above the balance of User available on the Platform.

4.3 The account balance maintained by the Users on Ambigo Payment Platform shall be non- interest bearing and shall be forfeited by the Company if found lying unused for more than 365 days.

4.4 In case of any differences in relation to the settlement amount reflected in reports provided by the Company, the difference shall be settled through mutual investigation of the un-reconciled Transactions. Both Parties shall provide their best efforts to settle such disputed Transactions within 30 working days of the transaction.

4.5 The Parties hereto agree that any payment instructions for Transactions accepted by the User as per the terms hereof which are subsequently disputed due to (a) the authorization by the User of any Transaction with an amount exceeding the User’s account balance or credit limit, or (b) the authorization by the User of a fraudulent Transaction, shall always be the liability and responsibility of User.

4.6 The User hereby acknowledges and agrees that the Company is a facilitator for payment processing services which are requested and authorized by Users for itself or it’s customers and the Company shall not be responsible for any unauthorized transaction done by any person including third party and amounting to infringement of another’s rights or any chargebacks claimed by the Customers. It will be the responsibility of Users to ensure due protection while transacting online or otherwise. The Company will assist the Users in settling any queries related to the Services that arise between the Users, and its Customers. However, the Company shall bear no responsibility with respect to the dispute or query related to payment made by the Customers to the Users.

4.7 On the receipt of the Chargeback from the customer, User shall be notified by the Company. The User shall be entitled to furnish documents and information pertaining to the Transaction associated with the Chargeback within one (1) working day (or such other period as specified by the bank whichever is higher). The User agrees and acknowledges that (i) if the User is unable to furnish Chargeback Documents (ii) the bank is not satisfied with the Chargeback documents furnished by the User, then the bank shall be entitled to order the Platform to effect a reversal of the debit of the Chargeback Amount associated with the Chargeback such that the said chargeback amount is credited to the Customer’s Payment Instrument.

4.8 All incidental costs, taxes or levies related to the cashback, if any, shall be exclusively borne by the Customer(s), including but not limited to logistics, TDS, gift tax (if any), Insurance and any other taxes applicable by the Central, State or Municipal government.

4.9 The User understands that the transactions are executed on third party platforms, and it is not possible to reverse the same. The user shall be responsible for all the transactions executed through its platform and all the details shall be verified before processing any transaction. No refund shall be made in any case whatsoever.

4.10 The User agrees to pay the service charges, income tax (TDS) for the transactions on the platform as applicable.

5. FRAUDULENT TRANSACTIONS

5.1 If the Company is intimated, by the bank, that a Customer has reported an unauthorised debit/chargeback of the Customer’s Payment Instrument (“Fraudulent Transaction”), User shall be notified by the Company. The User shall be entitled to furnish documents and information pertaining to the Transaction associated with the Chargeback within five (5) days (or such other period specified by the bank). The User agrees and acknowledges that (i) if the User is unable to furnish Chargeback Documents (ii) the bank is not satisfied with the Chargeback documents furnished by the User, then the bank shall be entitled to order the Company to effect a reversal of the debit of the Chargeback Amount associated with the Chargeback such that the said chargeback amount is credited to the Customer’s Payment Instrument. The Company shall also be entitled to suspend the settlement of the amount under dispute or hold the value of transaction under dispute from the following settlement of the transaction during the pendency of inquiries, investigations and resolution thereof by the Service Providers to the User.

5.2 Pursuant to the clause above, if the amount in respect of the Fraudulent Transaction has already been settled to the User, any dispute arising in relation to the said Fraudulent Transaction, shall be resolved in accordance with the RBI’s notifications, circulars and guidelines issued in this regard from time to time.

5.3 The User also agrees and acknowledges that it is liable to pay fines, penalties and charges imposed by the Banks, Card Payment Networks or any regulatory authority on account of Transactions that are in violation of Applicable Law.

5.4 The User further agrees and acknowledges that following the Company incurring the charge stipulated in clause 5.1, if the available Transaction Amounts are insufficient for deduction of the Chargeback Amount, then the Company is entitled to issue a debit note seeking reimbursement of the Chargeback Amount from the User. The User shall reimburse the Chargeback Amount within three (3) working days of receipt of the debit note.

6. COMPANY OBLIGATIONS

6.1 The Company shall give all the support necessary for the delivery of Services and supply such information as requested by the User for carrying out the User’s obligations under this Agreement.

6.2 The Company if required shall provide the Company’s Training Module, Company’s Promotional Materials to the User.

6.3 The Company shall attend to queries, grievances and disputes emanating from the User or its Customers in relation to the Services.

6.4 The Company shall ensure compliance with RBI Regulations and other statutory and regulatory bodies.

7. USER OBLIGATIONS AND DUTIES

7.1 The User shall undertake the activities as set out and authorized by the Platform.

7.2 The User shall ensure that it will not appoint any sub-user or personnel, representatives unless expressly authorized by the Company in writing, and who should be selected through a process found suitable by the Company for providing the services in a timely and efficient manner. The User shall provide the details of the Sub-Users or personnel or representatives as and when requested by the Company. The User shall ensure that all the contracts entered between the User and Sub-User, if authorized by the Company to appoint, shall incorporate the terms and conditions contained herein and shall not have any clauses mentioned therein that are against the spirit of this Agreement and/or violative of the arrangement contained herein.

7.3 The User may, if allowed, and subject to prior written approval from the Company, appoint independent Sub-Users. The User shall perform the required due diligence on the Sub-Users as may be requested or required by the Company. The User will provide the Company with a list of proposed new Sub-Users and an accompanying report with the result of the User’s due diligence review conducted as well as its recommendation to approve or reject any such applicant as a Sub-User. The Company may perform an internal review of such proposed Sub-User at its sole cost and shall approve or disapprove any such Sub-User no later than 15 (fifteen) business days after receiving the application and due diligence report from the User. Any Sub-User appointed by the User to provide the Services shall: (a) execute an agreement with the User, which, among other things, shall require the Sub-User to adhere to all the relevant terms and conditions of this Agreement and Applicable Laws and regulations; (b) be subject to the Company’s prior written approval, and subject to any due diligence materials reasonably requested by the Company; (c) execute a third-party agency agreement with the Company, if required under Applicable Laws and regulations or otherwise requested by the Company; and (e) execute such other contracts, agreements, and documents and to take all actions necessary to comply with Applicable Laws and regulations to provide Services to the Sub-User.

7.4 The User shall forthwith furnish to the Company, the list of Sub-Users along with their details taken at the time of their on-boarding and KYC documentation, upon such demand made by the Company to that effect.

7.5 The User shall be solely liable for all the acts of the Sub-User(s) and any act done by the Sub-User shall be construed as the act of the User.

7.6 The User undertakes to manage cash on the field, in transit and its outlets and ensure availability of sufficient cash at its outlets, to enable Customer transactions as per the mutually agreed Service program. The User hereby confirms that it assumes all the risks associated with the handling of cash at the ground level.

7.7 The User shall act prudently in accordance with the terms of this Agreement and shall exercise all due diligence in carrying out its duties and obligations under this Agreement. The User agrees that they will preserve the data in accordance with the legal/regulatory obligations of the Company and as required under various circulars, guidelines, notifications etc. issued by the RBI and other regulatory authorities.

7.8 The User shall be solely responsible for providing genuine notes of cash to the Customers towards the transactions, if applicable and the Company shall not assume any responsibility in this regard. It is also clarified that the User shall receive cash from the Customers towards the transactions from time to time and shall ensure utmost care and due diligence thereof. In the event of the User being in receipt of any counterfeit notes, the User shall impound the said notes in accordance with the applicable regulations and/or as per the processes of the Company so communicated to it in this regard.

7.9 The User shall not exercise any lien or right of set off or appropriation on any of the assets, properties, documents, instruments or material belonging to the Company and / or the Customers and / or non-Customers in the custody of the User for any amount due or claimed to be due by the User from the Company.

7.10 The User shall promptly provide the details provided by the Company indicating the charges (if any) for the Services as and when requested by the Customer. The User shall ensure that the charges for offering Services are made available at the retail outlet.

7.11 The User undertakes to perform the Services in accordance with the instructions provided by the Company from time to time.

7.12 The User undertakes that any equipment or technology used by the User shall comply with the industry standards and be updated regularly.

7.13 The User shall not charge any fee from the Customer either directly or indirectly or on behalf of the Company over and above the fee specified by the Company from time to time (for the services rendered by the User).

7.14 The User shall immediately notify the Company of any breach of security and leakage of confidential information. In such eventualities, the User shall be liable for all the damages.

7.15 The User shall ensure that any change in its constitution during the subsistence / validity of the Agreement shall not impair or discharge the obligations of the User under this Agreement.

7.16 The User shall familiarize itself with the grievance redressal policy of the Company relating to outsourcing services; the User shall communicate the grievance redressal policy of the Company to the Customers and shall notify the Company within the specified time period of any claims / complaints / grievances made by the Customers.

7.17 The User undertakes that any Customer information taken shall be strictly as per the terms of this Agreement and the User would not source any other personal sensitive information from the Customers.

7.18 The User shall treat all the Customers with dignity and respect and shall not resort to any kind of intimidation or harassment (either verbal or physical) against any person.

7.19 If any legal proceeding is instituted by any Customer, the User shall immediately intimate the same to the Company and provide all documents and information to enable the Company to take appropriate action. The Company shall not be liable for any dispute arising between the User and any other entity / third party. The User shall not make any representation to the Customers or otherwise give any warranties other than those contained in the standard terms and conditions laid down by the Company.

7.20 The User hereby agrees and undertakes that the User is legally entitled and eligible to enter into this e-Agreement and further agrees and undertakes to be bound by and abide by this Agreement and the person accepting this Agreement, by and on behalf of the User, is an authorized signatory of the User and is entitled and legally authorized to bind such User on whose behalf this Agreement is being accepted. The User hereby expressly waives all its rights to dispute the legal validity/tenability of this e-Agreement.

8. USER REPRESENTATIONS AND WARRANTIES

8.1 The User represents and warrants that:


1. it has had a full and adequate opportunity to read and review the Agreement and has had sufficient time to investigate and evaluate the provision of Services under the Agreement and the financial requirements and risks associated with the same.
2. it has the requisite capital to set up and maintain the infrastructure as required under the Agreement for the purpose of facilitating sale of services provided by the Company.
3. neither the execution/accepting the terms of the Agreement, nor the performance of the User’s obligations under the Agreement will result in a violation or breach of any other agreement by which the User is bound.
4. neither the User nor any of the User’s employees or agents is under any pre-existing obligation in conflict or in any way inconsistent with the provisions of the Agreement.
5. it has the right to disclose or use all ideas, and other information, if any, which the User has gained from third parties, and which the User discloses to the Company in the course of performance of the Agreement, without liability to such third parties.
6. the Company has a right to inspect User’s business premises that are related to the provision of services under the Agreement, and to monitor continued and ongoing compliance of the Agreement.
7. it shall immediately intimate the Company of any violation or potential violation of this Agreement by the User or any Sub-User, or of other circumstances that may cause damage to the goodwill and reputation of the Company.
8. it shall maintain accurate and proper accounts of all transactions between the Customer and itself in relation to discharge of duties under the Agreement.
9. it shall provide periodic reports of business transactions with respect to the services rendered under the Agreement to the Company.
10. it shall observe proper ethics and transparency in all its actions in the course of discharge of duties under the Agreement and shall not, in any circumstances, take any action or make any statement that may mislead any Customer or prospective Customer of the Company.
11. it shall make all efforts to settle any disputes that may arise between the consumers and the company amicably and in the event any such dispute is referred to a consumer forum or other competent authority, shall provide all assistance in the settlement of the dispute.
12. it shall bear all costs and expenses for traveling, promotional activities and other similar out-of-pocket expenses incurred in the performance of its duties under the Agreement.
13. it is a one-point contact for all its Customers and shall be solely responsible for any fraudulent acts of the Customers.
14. it shall comply with all its obligations pursuant to the Agreement and ensure that all payments due from it to the Company are paid in a timely manner in accordance with the Agreement.
15. it shall be responsible to obtain any and all consents and approvals that are required from regulatory or governmental authorities, including any consent from Customers required to transfer data to the Company Platform, as the case may be, in accordance with Applicable Law.
16. it shall ensure regular and timely payment and deposit of all taxes, duties and other levies as applicable from time to time with the relevant authorities.
17. all costs associated with purchasing of software licenses and hardware (if any) are to be absolutely and unconditionally borne by the User.
18. it has full power and authority to enter into the Agreement and to take any action and execute any documents required by the terms hereof and this Agreement constitutes a legal, valid, and binding obligation.
19. it acknowledges that the Company shall not be responsible for settling third-party disputes that arise out of the provision of services provided by the User under this Agreement. The Company may assist in settling disputes on a commercially reasonable basis, providing audit logs within 15 working days if requested.
20. it shall promote the sale of the Company’s services in accordance with the publicity and marketing guidelines issued by the Company from time to time.
9. LIMITATION OF LIABILITY

9.1 In no event will the Company or its directors, agents, officers, or employees be liable to a User or any third party for any special, indirect, incidental, consequential, punitive, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits) arising out of or relating to:


1. User’s use or inability to use the Company’s services, the Site, or any Reference Sites.
2. unauthorized access to or alterations of transmissions or data.
3. any transactions entered into by any third person or conduct of any other third party.
4. the use of counterfeit or stolen devices, or
5. fraudulent electronic transactions.
6. It shall be at the sole discretion of the Company to reverse any transaction with or without the approval of the concerned User.
9.2 It shall be at the sole discretion of the Company to reverse any transaction subject to approval of the concerned Service Provider/User. Notwithstanding the above, if any court of law finds that the Company is liable to indemnify a concerned User, such liability shall not exceed the amount paid by the concerned User, if any, for using the portion of the Company’s services giving rise to the cause of action.

10. INDEMNIFICATION

10.1 User agrees to indemnify, save, and hold the Company, its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, liabilities, costs, charges and expenses, arising out of or related to:


1. User’s use or misuse of the Company’s services or of the Platform.
2. any violation by the User of this Agreement.
3. any breach of representations, warranties and covenants made by the User.
4. any legal proceedings arising out of statutory non-compliance or breach of Applicable Law by the User.
5. failure of a User to obtain any required statutory or regulatory approval.
10.2 The Company reserves the right, at User’s expense, to assume the exclusive defense and control of any matter for which the User is required to indemnify the Company.

11. DATA SECURITY AND STORAGE

11.1 The User shall comply with the provisions contained in the Information Technology Act, 2000 and the statutory rules framed thereunder, from time to time, pertaining to data security, management, and data protection, and shall ensure the same level of compliance by all its employees.

11.2 The User confirms and certifies that it shall adhere to all applicable laws and regulations governing the use of Aadhaar Enabled Payment System (AePS) issued by UIDAI from time to time. It shall not engage in any acts that violate any laws and regulations. The User should ensure that the data collected from the Customer is only used for the purpose of the services provided by the Platform.

12. INTELLECTUAL PROPERTY

12.1 The Platform and Materials are protected by the Applicable Law and remain the exclusive property of the Company. User agrees not to remove, obscure, or alter copyright, trademark, or proprietary rights notices. Except as authorized, the User shall not sell, license, copy, or reverse engineer any part of the Intellectual Property.

12.2 The Company shall seek prior written permission of the User for a non-exclusive license to use User’s name, trademark, and logo in marketing activities.

13. CONFIDENTIALITY

13.1 The Parties shall keep Confidential Information strictly confidential. Both Parties acknowledge the sensitivity involved in customer records and agree that disclosures to legal advisors or under governmental/judicial mandate are permitted exceptions. The confidentiality obligations shall survive the termination of this Agreement.

14. RELATIONSHIP BETWEEN THE PARTIES

This Agreement does not create a joint venture, partnership, or agency relationship. The Company and the User are independent contractors, and neither Party can bind the other or create liabilities for the other.

15. NON-SOLICITATION OF CLIENTS

During the term of this Agreement, the User shall not, either directly or indirectly, solicit, cause, or encourage existing clients or Customers of the Company to cease doing business with the Company or move their business to a competitor.

16. TAXATION & RELATED LIABILITY

16.1 The User is responsible for determining, reporting, and remitting any applicable taxes (including GST and direct taxes) related to the transactions performed on the Platform.

16.2 The Platform reserves the right to deduct applicable TDS/TCS or other regulatory taxes on executed transactions in compliance with the Income Tax Act, 1961, or other applicable tax laws.

17. TERMINATION OF SERVICES

17.1 This Agreement may be terminated by the Company if:


1. User commits a breach and fails to remedy it within 30 days of receiving notice.
2. User is deemed not fit to carry out the statutory obligations.
3. User enters into bankruptcy, insolvency, or liquidation proceedings.
4. User commits any breach of confidentiality or technical systems remain inadequate
17.2 Upon termination, the User shall immediately cease using all software, trademarks, logos, and promotional materials of the Company, return all Confidential Information, and allow the Company remote access to disable any linked software systems.

18. ARBITRATION

The parties agree to resolve amicably any dispute, claim, or controversy arising out of or relating to this agreement. Failure to resolve the same amicably within 30 days, the Parties may elect to resolve any dispute, controversy or claim arising out of or relating to the Agreement or Services by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. The sole arbitrator shall be appointed by the director of the Company. The arbitration shall be conducted in Delhi, India, and the language of the arbitration shall be English.

19. FORCE MAJEURE

The Company shall not be liable for failure to perform its obligations if such failure is due to causes beyond its reasonable control, including acts of God, pandemics, war, server hacks, internet/communication failures, network disruptions, or technical software breakdown.

20. RECORDS AND AUDIT

Following a reasonable notice period of 2 days, the Company, its internal/external auditors, or regulatory authorities like the RBI shall be entitled to conduct inspections, audits, or access transaction logs and books of account maintained by the User in connection with the Services.

21. PUBLIC RELATIONS

Parties shall have the right to announce the cooperative arrangement described in this Agreement, provided all announcements are mutually approved in writing.

22. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified to the minimum extent necessary, and the remaining terms shall continue in full force and effect.

23. ASSIGNMENT

This Agreement may not be assigned by the User without prior written consent from the Company, but may be assigned freely by the Company without restriction.

24. SURVIVAL

Clauses relating to Representations, Limitation of Liability, Indemnification, Data Security, Intellectual Property, Confidentiality, and Termination survival shall continue to apply even after the expiration or termination of this Agreement.

25. NOTICE

Notices to the Users may be sent via registered email, app notifications, or updates on the official platform. Notices to the Company must be sent by courier or registered post to its registered office address.

26. WAIVER

Failure of the Company to enforce any right or provision shall not constitute a waiver of such right or provision unless specifically agreed in writing.

27. GOVERNING LAW & JURISDICTION

This Agreement shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause, any legal matters or disputes shall be subject to the exclusive jurisdiction of the competent courts in Delhi, India.

28. BHARAT BILL PAYMENT SYSTEM (BBPS) & SPECIFIC OUTLINES


• Customer Convenience Fee (CCF): A Customer Convenience Fee (CCF) of ₹0 will be charged for services, unless modified by the company in writing.
• Turnaround Time (TAT): The standard turnaround time for resolution of complaints or transaction-related queries is 72 working hours from the time of registration.
• Account Deletion Policy: Upon receipt of a valid request from the customer for account deletion via the application or registered email, the account will be deactivated/deleted in accordance with internal compliance and regulatory data retention procedures.
CUSTOMER SUPPORT & GRIEVANCE CONTACT

If you have any questions regarding these Terms of Use, your rights and obligations, or wish to report technical errors, please contact our support and legal compliance team immediately :


• Official Website: www.ambigo.net
• Support Email: support@ambigo.net
• KYC & Alternate Support Email: airdexpay@gmail.com
• Official Corporate Email: ambigoindia@gmail.com
• Contact / Helpline Number: +91-8871576710
• Grievance Officer: B. Nayak